Welcome to Group 4 Networks, your trusted Canadian-based Managed Service Provider (MSP). Before accessing our services, please review our Terms of Service (“TOS”). By engaging with our services, you accept and agree to our established terms and conditions. If you do not agree, refrain from using our services.

I. Introduction
Our TOS outlines the regulations governing the use of Group 4 Networks services, encompassing all associated software, documentation, and support services.

Agreement to TOS: Accessing Group 4 Networks services signifies your acceptance of these TOS. Disagreement with the TOS should deter usage of our services.

II. Services Provided
Description of Services: At Group 4 Networks, we offer a range of services, including IT support, network management, software development, and data backup & recovery. Service specifics will be detailed in client agreements.

Limitations: While we strive to provide reliable, uninterrupted services, we do not guarantee error-free operations. We disclaim liability for interruptions or errors.

III. Payment and Fees
Payment Terms: Payments for services must be made in advance via credit card, check, or wire transfer.

Fees: Monthly service fees are specified in client agreements.

Refund Policy: We do not issue refunds for our services.

IV. Data Security and Confidentiality
Data Security: Protecting client data is paramount. We employ firewalls, encryption, and secure servers to safeguard information.

Confidentiality: We will not share client data with third parties without explicit permission.

V. Service Level Agreement (SLA)
Service Guarantees: Specific service guarantees are outlined per client agreement.

Issue Resolution: Contact our support for any service issues. We are committed to timely problem-solving.

VI. Intellectual Property
Ownership: Intellectual property related to our services belongs to Group 4 Networks.

Usage Restrictions: Clients may only use intellectual property for its intended purpose.

VII. Termination and Cancellation
Termination Conditions: Breaching our TOS may result in termination.

Procedures: Clients will receive written notification of service termination.

VIII. Liability And Indemnification
Limitations of Liability: We are not liable for indirect, incidental, or consequential damages.

Indemnification: You agree to indemnify us against any claims, actions, or demands arising from TOS violations.

IX. Dispute Resolution
Disputes are resolved through arbitration or mediation, as agreed upon by the parties.

X. Governing Law and Jurisdiction
These TOS are governed by Canadian law, with disputes subject to Canadian jurisdiction.

XI. Miscellaneous
Entire Agreement: Our TOS represents the full agreement regarding service usage.

Severability: Invalid provisions will be removed without affecting remaining terms.

No Waiver: Our non-enforcement of rights does not constitute a waiver unless documented.

Force Majeure: We are not liable for delays due to uncontrollable events like natural disasters or strikes.

Contact Us: Questions? Contact Group 4 Networks at info@g4ns.com.