Group 4 Networks, a Canadian-based managed service provider (MSP), provides its services to you under the following terms of service (“TOS”). By using Group 4 Networks services, you agree to be bound by the following terms and conditions. If you disagree with these terms and conditions, you should not use Group 4 Networks services.
I. Introduction
The purpose of the TOS is to govern the use of Group 4 Networks services and any associated software, documentation, and support services (collectively, the “Services”).
Agreement to TOS: By using Group 4 Networks Services, you agree to be bound by these TOS. If you disagree with these TOS, you should not use Group 4 Networks Services.
II. Services Provided
Description of Services: Group 4 Networks provides a variety of services, including but not limited to, IT support, network management, software development, and data backup and recovery. The specific services provided to each client will be outlined in a separate agreement.
Limitations of Services: Group 4 Networks will make every effort to provide reliable and efficient services. However, Group 4 Networks cannot guarantee that the Services will be uninterrupted or error-free. Group 4 Networks will not be liable for any damages caused by interruptions or errors in the Services.
III. Payment and Fees
Payment Terms: Group 4 Networks requires payment in advance for all Services. Payment can be made by credit card, check, or wire transfer.
Fees: Group 4 Networks charges a monthly fee for its Services. The specific fee for each client will be outlined in a separate agreement.
Refund Policy: Group 4 Networks does not offer refunds for its Services.
IV. Data Security and Confidentiality
Data Security: Group 4 Networks takes the security of client data very seriously. Group 4 Networks uses industry standard security measures to protect client data, including firewalls, encryption, and secure servers.
Confidentiality Agreement: Group 4 Networks will not disclose any client data to third parties without the client’s express permission.
V. Service Level Agreement (SLA)
Service Level Guarantees: Group 4 Networks guarantees a certain level of service for its clients. The specific service level guarantees for each client will be outlined in a separate agreement.
Reporting and Resolving Service Issues: If a client experiences an issue with Group 4 Networks Services, the client should contact Group 4 Networks support team. Group 4 Networks will make every effort to resolve the issue in a timely manner.
VI. Intellectual Property
Ownership of Intellectual Property: Any intellectual property related to Group 4 Networks Services remains the property of Group 4 Networks.
Restrictions on Use of Intellectual Property: Clients may not use any intellectual property related to Group 4 Networks Services for any purpose other than the specific purpose for which it was provided.
VII. Termination and Cancellation
Conditions for Termination or Cancellation: Group 4 Networks may terminate or cancel a client’s Services at any time if the client breaches any of these TOS.
Procedures for Termination or Cancellation: If Group 4 Networks terminates or cancels a client’s Services, the client will be notified in writing.
VIII. Liability And Indemnification
Limitations of Liability: Group 4 Networks will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of Group 4 Networks Services.
Indemnification: You agree to indemnify, defend and hold Group 4 Networks, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these TOS.
IX. Dispute Resolution
Agreement to Resolve Disputes Through Arbitration or Mediation: Any disputes arising out of or in connection with these TOS shall be resolved through arbitration or mediation, as mutually agreed by both parties.
X. Governing Law and Jurisdiction
Governing Law: These TOS shall be governed by and construed in accordance with the laws of Canada, without giving effect to any principles of conflicts of law.
Jurisdiction: Any disputes arising out of or in connection with these TOS shall be subject to the exclusive jurisdiction of the courts located in Canada.
XI. Miscellaneous
Entire Agreement: These TOS constitute the entire agreement between you and Group 4 Networks with respect to the use of Group 4 Networks Services.
Severability: If any provision of these TOS is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
No Waiver: Group 4 Networks failure to enforce any right or provision in these TOS shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Group 4 Networks in writing.
Force Majeure: Group 4 Networks shall not be liable for any delay or failure in performance of its obligations under these TOS, if such delay or failure is caused by a force majeure event, such as natural disaster, war, terrorism, strike, lockout, or governmental act.
Contact Information: If you have any questions or concerns about these TOS, please contact Group 4 Networks support team at info@g4ns.com.
