Most Toronto MSPs claim 24/7 IT support. What they usually mean is a voicemail line that pages an on-call technician who calls back when they wake up, or an overseas first-line desk that escalates to Canada the next morning. That's not 24/7 IT support — that's after-hours triage. Group 4 Networks runs a genuine around-the-clock service desk staffed by senior engineers in our Toronto operations centre. Critical incidents — outages, ransomware indicators, security alerts, executive-impacting issues — get live human pickup within 15 minutes regardless of the hour. Standard after-hours tickets are responded to within an hour and resolved according to severity, not stacked until Monday. For Toronto businesses with international operations, late-shift workforces, e-commerce platforms, healthcare environments, or executives who don't keep 9-to-5 hours, this matters more than the marketing copy admits. Our 24/7 coverage is built around three things: live human answer on critical calls, full ticket system access from any device at any hour, and a documented escalation path that gets the right specialist on the issue — not just whoever's awake. We also run continuous monitoring on every client environment, so most after-hours problems are detected and triaged by our team before the client notices anything is wrong. That's the difference between reactive after-hours coverage and genuine 24/7 operations.