Question 1

Are the prices per user or flat monthly rates?

Accepted Answer

These are flat monthly rates for the entire company within the stated user range. A 30-user company on the Professional plan pays $200/month total — not $200 per user. Pricing is all-inclusive with no per-ticket or per-device charges.

Question 2

Is there a setup or onboarding fee?

Accepted Answer

There is a one-time onboarding fee to cover network documentation, tool deployment (RMM, EDR, backup agents), and the initial security baseline assessment. The exact amount depends on your environment size and is disclosed transparently in your proposal before you sign anything.

Question 3

Can we switch plans as we grow?

Accepted Answer

Yes. Plans are reviewed annually or whenever your headcount crosses a tier threshold. We prorate any plan changes mid-term so you only pay for what you need. Most clients move from Essential to Professional as they reach 25 users.

Question 4

What is the contract length for managed IT services?

Accepted Answer

Standard agreements are 12 months. Month-to-month options are available at a small premium. Most clients choose annual for the best rate and the most proactive level of service planning.

Question 5

Do you charge extra for after-hours or weekend IT support?

Accepted Answer

No. All plans include 24/7 help desk support with no after-hours surcharges. On-site visit overages beyond the included allowance are billed at a flat hourly rate that is disclosed upfront in your agreement.

Question 6

What happens if we have more than 250 users?

Accepted Answer

We offer fully custom enterprise agreements for organizations with 250+ users. These include dedicated engineering resources, custom SLAs, and white-glove onboarding. Contact us at (416) 623-9677 to discuss a tailored arrangement.

Question 7

Is PIPEDA and PHIPA compliance support included?

Accepted Answer

PIPEDA compliance guidance is included in all plans. PHIPA compliance support for healthcare organizations is included starting from the Professional plan. Full compliance packs covering SOC 2, HIPAA, PHIPA, and PCI-DSS are included in the Enterprise plan.

Managed IT Services Pricing — Flat-Rate Plans for Toronto Businesses