Group 4 Networks Self-Healing IT is an AIOps platform that detects AND fixes infrastructure issues automatically — without waiting for a technician to intervene. Unlike traditional RMM tools that alert and wait, Self-Healing IT triggers automated remediation playbooks the moment anomalies are detected, maintaining 99.9% uptime through continuous auto-correction.
Self-Healing IT uses AI to learn the normal operating baselines of your servers, workstations, network devices, and cloud infrastructure. When behaviour deviates from baseline — memory pressure, disk degradation, service failure, certificate expiry, configuration drift — the platform automatically executes the appropriate remediation: restarting services, reclaiming resources, rolling back configurations, or escalating to human review only when automation cannot resolve the issue.
No. Traditional Remote Monitoring and Management (RMM) tools detect problems and create tickets for technicians to resolve. Self-Healing IT goes further: it executes automated remediation playbooks immediately upon detection. Human technicians are only involved when automation cannot resolve an issue, or when the fix requires judgment or physical access. Self-Healing IT typically resolves 60-80% of common IT incidents automatically.
Group 4 Networks backs Self-Healing IT with a 99.9% uptime SLA — supported by automated remediation that prevents most outages before they occur. If the SLA is missed in any calendar month, clients receive a 10% service credit. This is the same SLA backed across all G4NS managed IT plans.
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