The People Behind Your IT
The People Behind Your IT. Group 4 Networks is a Toronto MSP at 18 King Street East, helping GTA firms with meet the team. Call (416) 623-9677.
Runs the day-to-day help desk operation and is the person accountable for every SLA clock. Manages ticket intake, triage, and escalation paths - and reviews every P1 response time personally. If the 15-minute SLA is missed, it surfaces here first. Coordinates staff onboarding for new client environments and runs the monthly SLA performance reports.
Works directly with business owners and operations leadership to align technology investments with business goals. Leads quarterly IT Health Reviews, builds multi-year IT roadmaps, and represents clients in vendor negotiations. Specializes in helping Toronto professional services firms use IT as a competitive advantage rather than a cost centre.
Leads all security engagements including EDR deployments, incident response, and compliance readiness. Has guided Toronto clients through SOC 2 Type I and Type II, PHIPA technical audits, and Law Society of Ontario cybersecurity self-assessments. Architected the security baseline standard deployed to every new G4NS managed IT client.
Designs and deploys cloud and hybrid infrastructure for GTA businesses. Leads complex migrations from aging on-premises servers to Azure Canada Central, including healthcare and dental workloads with PHIPA-aligned architecture. Responsible for backup verification standards - every backup is tested, not just assumed to work.
Manages all Microsoft 365 deployments, migrations, and ongoing tenant administration. Specializes in Intune device management, Conditional Access policies, and the tenant hardening work required before safe Copilot activation. Primary point of contact for any Microsoft licensing question or 365 issue across the client base.
The primary relationship contact for established clients - handles quarterly IT Health Reviews, proactive check-ins, and the coordination that keeps a managed IT relationship running smoothly. Responsible for making sure clients actually use the tools they're paying for, through adoption training and regular communication.
Founded Group 4 Networks in 2008 with a focus on building a local alternative to national MSPs - a team that stays, knows your environment, and picks up the phone. Responsible for client relationships, technology roadmap, and the 15-minute response commitment that defines every engagement.