Group 4 Networks has delivered managed IT services and cybersecurity for Toronto businesses since 2008. We provide 24/7 monitoring, Microsoft 365 management, SOC-backed cybersecurity, unlimited help desk support, and a 15-minute critical response SLA for SMBs across downtown Toronto, North York, Scarborough, Etobicoke, and East York.
We support businesses throughout the City of Toronto: Financial District, King West, Liberty Village, Midtown, North York, Scarborough, Etobicoke, Danforth, Leslieville, the Annex, Kensington Market, Distillery District, and the Tech Corridor along Spadina and King.
For critical IT incidents — server outages, ransomware events, network failures — Group 4 Networks guarantees a response from a qualified technician within 15 minutes. This is tracked and reported monthly. If we miss the SLA, clients receive a 10% service credit. Most Toronto MSPs advertise a 30-minute response benchmark.
We primarily serve small and medium businesses with 10 to 200 employees across Toronto and the GTA. Our largest managed IT engagements include professional services firms, healthcare clinics, law offices, and financial services companies. We also support solo practitioners and startups with scalable entry-level plans.
Yes. All Group 4 Networks managed IT plans are flat-rate, per-user monthly pricing with no surprise invoices. Plans include unlimited help desk tickets, 24/7 monitoring, and on-site support. We do not charge per-ticket or per-hour for covered services — all support is included in the monthly rate.
Our managed IT plans include endpoint protection, patch management, and email security as standard. For comprehensive SOC monitoring, advanced EDR/MDR, and threat hunting, we offer upgraded security tiers through The Cyber Arm Security, our cybersecurity division. All clients receive security awareness training through SecureAware.
Group 4 Networks | 18 King Street East, Suite 1400, Toronto, ON M5H 1A1 | (416) 623-9677