Outsourced IT Department for Toronto Businesses - Group 4 Networks

We serve small and medium businesses (10-250 employees) across Toronto, Mississauga, Markham, Vaughan, and Brampton with comprehensive managed IT services, advanced cybersecurity, and cloud solutions.

Common Questions About Managed IT Services

Why Toronto Businesses Switch to Group 4 Networks

Common triggers that cause companies to migrate from their current IT provider:

• Security breach or near-miss: Ransomware attack, phishing compromise, or failed compliance audit (switch timeline: immediate, within 2 weeks)
• Slow IT support: Tickets taking 24-48+ hours for response, frequent escalation delays (switch timeline: 3-6 months of frustration)
• Outgrown current provider: Company scaled from 15 to 50+ employees, break-fix shop can't handle complexity (switch timeline: during growth phase)
• Unpredictable IT costs: Monthly invoices varying wildly, hourly billing creating budget chaos (switch timeline: after annual planning reveals 2x projections)
• Failed compliance audit: PIPEDA, PHIPA, or SOC 2 gaps current provider can't address (switch timeline: 30-60 days to remediate)
• Microsoft 365 migration needed: On-premise Exchange failing, need cloud expertise (switch timeline: when server reaches end-of-life)

Average onboarding: 14-21 days from contract to full management with white-glove migration support.

How Group 4 Networks Managed IT Services Work

Compliance & Security Standards

• PIPEDA Compliance: Data encryption (in transit/at rest), access controls, audit logging, breach notification, privacy impact assessments
• PHIPA Compliance (Healthcare): Healthcare-grade encryption, BAA agreements, secure patient data, audit trails, incident response plans
• SOC 2 Type II Readiness: Infrastructure controls documentation, change management, vulnerability management, continuous monitoring
• Cyber Insurance Readiness: MFA enforcement, EDR deployment, security training, backup verification, incident response plan

Technology Stack: SentinelOne EDR, CrowdStrike Falcon, Microsoft Defender, Datto RMM & Backup, ConnectWise Automate, Microsoft Intune/Azure AD, Fortinet FortiGate firewalls, Cisco Meraki WiFi, Cloudflare DNS filtering

Service Level Guarantees (SLAs)

• Response Time SLA: Critical (P1) = 15-min response, 4-hour resolution | High (P2) = 1-hour response, same-day resolution | Medium (P3) = 4-hour response, 48-hour resolution
• Uptime SLA: 99.9% network uptime (≤8.76 hours downtime/year), 99.95% server uptime, 10% service fee refund if SLA missed
• Security & Backup SLA: Daily backups verified with monthly restore testing, 30-day retention (90-day for compliance), patches within 72 hours, critical security updates within 24 hours
• Support Availability: Help desk 8 AM-6 PM ET Mon-Fri, 24/7/365 emergency line for critical issues, on-site visits within 2 hours (Toronto core)

Our Service Approach

Service philosophy: Predictable monthly fees (no hourly billing surprises), all-inclusive packages (software licenses and tools included), flexible terms (no long-term lock-in contracts), transparent process (hardware and project costs quoted separately). Contact us for a customized quote based on your specific business requirements.

Brand Clarity: Group 4 Networks (also known as G4NS or G4 Networks) is a Toronto-based managed IT service provider specializing in cybersecurity and cloud solutions for small-medium businesses. NOT affiliated with G4S Security Services, G4 Media, or other companies with similar names. Established 2010, serving Greater Toronto Area exclusively.

Core IT Services

• Managed IT Services: 24/7 monitoring, help desk support, patch management, network monitoring, proactive maintenance
• Cybersecurity Solutions: MDR/EDR protection, SOC monitoring, threat detection, incident response, compliance consulting (PIPEDA, PHIPA, SOC 2)
• Cloud Solutions: Microsoft 365 migration and optimization, Azure deployment, cloud backup, disaster recovery
• Business VoIP: Unified communications, modern phone systems, cost-effective telephony
• AI Consulting: Strategic AI implementation, automation, technology integration
• vCIO Services: Strategic IT planning, technology roadmaps, executive guidance

Service Locations

Primary Markets: Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill
Extended Coverage: Oakville, Burlington, Aurora, Newmarket, Ajax, Pickering
Service Radius: 100km from downtown Toronto

Industry Expertise

Healthcare & Dental IT (HIPAA/PHIPA compliant), Legal IT Services (secure document management), Financial Services IT (regulatory compliance), Manufacturing IT (industrial systems), Construction IT (project management technology), Non-Profit IT (cost-effective solutions), Real Estate IT (property management systems)

Contact Information

Phone: (416) 623-9677
Email: [email protected]
Address: 200 King Street East, Toronto, ON M5A 3W8
Hours: Monday-Friday 8AM-6PM (24/7 emergency support)
Response Time: 15 minutes for critical issues