Onsite Support

Onsite Support

OnSite Support Services

Our onsite support services are designed for customers who have additional support requirements beyond what our Enterprise Service Desk can provide.

Smaller organizations can use onsite support instead of hiring dedicated IT support personnel. Onsite support is also appropriate for medium-sized organizations that need to augment their in-house support staff but don’t have enough work to justify the cost of a full-time employee. Onsite technicians are part of our technical staff and are constantly trained on new technology from manufacturer partners.

Benefits

  • Resources to implement and maintain technology investment
  • Multiple IT experts in a variety of disciplines who can solve almost any issue
  • A single IT partner to maintain and manage your entire network
  • Qualified support personnel fix IT problems the first time, increasing end-user satisfaction and productivity
  • Flexibility – clients can choose to start slowly (i.e.,four hours per month) and grow as business requirements dictate

Using Group 4 Networks Managed IT Services and IT Support approach to IT, you’re turning over the responsibility for your IT needs to a Managed Service Provider (MSP) who takes a proactive approach to monitoring your system.

IT Outsourcing the daily management of your IT Support to a Managed IT Services partner gives you the advantage of preventative IT care. Group 4 Networks an IT Support and IT consulting firm will work hard to identify potential challenges and threats to your IT system and solve them before they disrupt operations.

Because you’re dealing with an IT Support professional that takes pride in keeping up with the latest trends, best practices, and newest software, you can be confident that we’ll keep your system up-to-date and running at maximum efficiency.

About Group 4 Networks

We provide Toronto and GTA businesses with IT Support, IT Consulting and Managed IT Services at a fraction of the cost that they would pay a low-level full time IT Manager. Our team eliminates the hassle of dealing with the single knowledge and abilities of a lone “computer guy.”  What makes us unique is that we proactively manage our customer’s computer networks to eliminate many of the headaches and hassles of using computers to run a business.

We guarantee our customers a response within 60 minutes or less and We are the only IT service provider in the region that offers a 60-Day 100% no hassle money back guarantee on our flat rate all inclusive service plans.