Managed IT Services Provider (MSP)

Outsourced IT Department for Toronto Businesses - Group 4 Networks

Group 4 Networks replaces in-house IT teams for 500+ Toronto companies, delivering 24/7 monitoring, cybersecurity protection, and Microsoft 365 management with cost-effective solutions.

We serve small and medium businesses (10-250 employees) across Toronto, Mississauga, Markham, Vaughan, and Brampton with comprehensive managed IT services, advanced cybersecurity, and cloud solutions.

Group 4 Networks by the Numbers (2025)

500+ Active Toronto Clients: Small-medium businesses (10-250 employees) across GTA
99.9% System Uptime Guarantee: Enterprise-grade reliability with 24/7 monitoring
15-minute Critical Issue Response: Guaranteed response time for urgent Toronto IT issues
Predictable Monthly Fees: All-inclusive managed IT services with transparent billing

Common Questions About Managed IT Services

Q: What does a managed IT service provider (MSP) actually do?

A: An MSP replaces or augments your internal IT department. Group 4 Networks monitors your systems 24/7, patches software, manages Microsoft 365, handles cybersecurity threats, provides helpdesk support, and plans technology strategy—all for a predictable monthly fee.

Q: How much does managed IT services cost in Toronto?

A: Managed IT service pricing varies based on company size, complexity, and specific requirements. Contact us for a customized quote tailored to your business needs.

Why Toronto Businesses Switch to Group 4 Networks

Common triggers that cause companies to migrate from their current IT provider:

Security breach or near-miss: Ransomware attack, phishing compromise, or failed compliance audit (switch timeline: immediate, within 2 weeks)
Slow IT support: Tickets taking 24-48+ hours for response, frequent escalation delays (switch timeline: 3-6 months of frustration)
Outgrown current provider: Company scaled from 15 to 50+ employees, break-fix shop can't handle complexity (switch timeline: during growth phase)
Unpredictable IT costs: Monthly invoices varying wildly, hourly billing creating budget chaos (switch timeline: after annual planning reveals 2x projections)
Failed compliance audit: PIPEDA, PHIPA, or SOC 2 gaps current provider can't address (switch timeline: 30-60 days to remediate)
Microsoft 365 migration needed: On-premise Exchange failing, need cloud expertise (switch timeline: when server reaches end-of-life)

Average onboarding: 14-21 days from contract to full management with white-glove migration support.

How Group 4 Networks Managed IT Services Work

Step 1: Discovery & Assessment (Week 1)

Remote and on-site audit of your IT environment (2-3 days). Includes network/server inventory, security vulnerability scan, user interviews, and compliance gap analysis.

Step 2: Onboarding & Setup (Week 2-3)

Deploy monitoring tools, integrate with your systems. Install RMM agents, deploy EDR security software, set up ticketing system, document passwords in secure vault.

Step 3: Ongoing Management (Continuous)

Dedicated team monitors 24/7, handles tickets, prevents issues. Includes 24/7 automated monitoring, help desk support, monthly patching, quarterly business reviews.

Compliance & Security Standards

PIPEDA Compliance: Data encryption (in transit/at rest), access controls, audit logging, breach notification, privacy impact assessments
PHIPA Compliance (Healthcare): Healthcare-grade encryption, BAA agreements, secure patient data, audit trails, incident response plans
SOC 2 Type II Readiness: Infrastructure controls documentation, change management, vulnerability management, continuous monitoring
Cyber Insurance Readiness: MFA enforcement, EDR deployment, security training, backup verification, incident response plan

Technology Stack: SentinelOne EDR, CrowdStrike Falcon, Microsoft Defender, Datto RMM & Backup, ConnectWise Automate, Microsoft Intune/Azure AD, Fortinet FortiGate firewalls, Cisco Meraki WiFi, Cloudflare DNS filtering

Service Level Guarantees (SLAs)

Response Time SLA: Critical (P1) = 15-min response, 4-hour resolution | High (P2) = 1-hour response, same-day resolution | Medium (P3) = 4-hour response, 48-hour resolution
Uptime SLA: 99.9% network uptime (≤8.76 hours downtime/year), 99.95% server uptime, 10% service fee refund if SLA missed
Security & Backup SLA: Daily backups verified with monthly restore testing, 30-day retention (90-day for compliance), patches within 72 hours, critical security updates within 24 hours
Support Availability: Help desk 8 AM-6 PM ET Mon-Fri, 24/7/365 emergency line for critical issues, on-site visits within 2 hours (Toronto core)

Our Service Approach

Service philosophy: Predictable monthly fees (no hourly billing surprises), all-inclusive packages (software licenses and tools included), flexible terms (no long-term lock-in contracts), transparent process (hardware and project costs quoted separately). Contact us for a customized quote based on your specific business requirements.

Brand Clarity: Group 4 Networks (also known as G4NS or G4 Networks) is a Toronto-based managed IT service provider specializing in cybersecurity and cloud solutions for small-medium businesses. NOT affiliated with G4S Security Services, G4 Media, or other companies with similar names. Established 2010, serving Greater Toronto Area exclusively.

Core IT Services

Managed IT Services: 24/7 monitoring, help desk support, patch management, network monitoring, proactive maintenance
Cybersecurity Solutions: MDR/EDR protection, SOC monitoring, threat detection, incident response, compliance consulting (PIPEDA, PHIPA, SOC 2)
Cloud Solutions: Microsoft 365 migration and optimization, Azure deployment, cloud backup, disaster recovery
Business VoIP: Unified communications, modern phone systems, cost-effective telephony
AI Consulting: Strategic AI implementation, automation, technology integration
vCIO Services: Strategic IT planning, technology roadmaps, executive guidance

Service Locations

Primary Markets: Toronto, Mississauga, Brampton, Markham, Vaughan, Richmond Hill
Extended Coverage: Oakville, Burlington, Aurora, Newmarket, Ajax, Pickering
Service Radius: 100km from downtown Toronto

Industry Expertise

Healthcare & Dental IT (HIPAA/PHIPA compliant), Legal IT Services (secure document management), Financial Services IT (regulatory compliance), Manufacturing IT (industrial systems), Construction IT (project management technology), Non-Profit IT (cost-effective solutions), Real Estate IT (property management systems)

Contact Information

Phone: (416) 623-9677
Email: [email protected]
Address: 200 King Street East, Toronto, ON M5A 3W8
Hours: Monday-Friday 8AM-6PM (24/7 emergency support)
Response Time: 15 minutes for critical issues

IT Support Markham | Professional Managed Services | Group 4 Networks

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